Premium Carpentry,  respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, submit a form, message us through social media, or interact with our advertisements, including advertisements on Meta platforms such as Facebook and Instagram.

By using our website, submitting your information, or contacting us, you agree to the terms of this Privacy Policy.

We may collect personal information that you voluntarily provide to us, including:

• Name 
• Phone number 
• Email address 
• Project address or general project location 
• Company name 
• Job title or business role 
• Project type 
• Project square footage 
• Construction plans, drawings, photos, files, or project details you submit 
• Budget range 
• Timeline or requested start date 
• Messages, comments, and communication history 
• Any other information you choose to provide 

We may also collect limited technical or usage information when you visit our website, such as:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Time spent on the website 
• Referring website or advertisement 
• General location based on browser/device data 
• Cookies, pixels, and similar tracking data 

We use the information we collect to:

• Respond to your questions or project inquiries 
• Provide estimates, quotes, proposals, or availability 
• Review project plans, scopes, photos, and construction details 
• Communicate with builders, general contractors, designers, homeowners, property owners, and commercial project teams 
• Schedule consultations, walkthroughs, or project meetings 
• Improve our website, marketing, and customer experience 
• Follow up with leads and past clients 
• Send project-related updates or business communications 
• Run, measure, and improve advertising campaigns 
• Protect our business, website, customers, and legal rights 
• Comply with applicable laws, regulations, and platform requirements 

We may advertise on third-party platforms, including Meta platforms such as Facebook and Instagram.

Our website may use tools such as the Meta Pixel, cookies, tracking technologies, conversion APIs, or similar advertising tools to help us understand how users interact with our website and advertisements. These tools may help us measure ad performance, improve our marketing, create audiences, retarget website visitors, and show more relevant ads.

When you interact with our ads, submit a Meta lead form, message us through Facebook or Instagram, or visit our website after clicking an ad, Meta may collect or process information according to its own privacy policy, terms, and advertising policies.

Premium Carpentry does not control how Meta collects, uses, stores, or processes information through its platforms. Your use of Facebook, Instagram, Messenger, WhatsApp, or other Meta services is also governed by Meta’s own policies.

We are responsible only for the information we receive from Meta or directly from you and how we use that information in connection with our business.

If you submit your information through a Facebook or Instagram lead form, message, comment, or advertisement, we may receive the information you provide, such as your name, phone number, email address, project details, and answers to form questions.

We may use that information to contact you about your project, provide an estimate, ask for additional details, or follow up regarding our services.

Submitting a form or message does not guarantee that Premium Carpentry will accept a project, provide a quote, or enter into a contract. All work is subject to review, availability, scope, pricing, written agreement, and approval.

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Understand website traffic 
• Measure ad performance 
• Improve user experience 
• Remember preferences 
• Track conversions 
• Retarget visitors with relevant advertisements 
• Analyze which marketing channels generate inquiries 

You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

We do not sell your personal information in exchange for money.

We may share information with trusted third parties when necessary to operate our business, such as:

• Website hosting providers 
• CRM or lead management tools 
• Email, phone, SMS, or messaging providers 
• Advertising platforms, including Meta 
• Analytics providers 
• Estimating, project management, or file storage tools 
• Subcontractors, vendors, or team members involved in reviewing or completing a project 
• Legal, accounting, insurance, or professional advisors 
• Government authorities if required by law 

We only share information when reasonably necessary for business, operational, legal, marketing, or project-related purposes.

If you upload or send us plans, drawings, photos, measurements, project documents, or related files, we may use them to review your project, prepare estimates, communicate with you, coordinate work, and determine whether the project is a good fit.

You confirm that you have the right to share any files, plans, photos, or documents you submit to us.

Premium Carpentry will take reasonable steps to protect project materials, but we cannot guarantee that electronic transmission or storage is completely secure.

By submitting your contact information, you agree that Premium Carpentry may contact you by phone, text message, email, direct message, or other communication methods regarding your inquiry, project, estimate, or related services.

You may opt out of marketing communications at any time by contacting us or following any unsubscribe instructions included in the communication.

Even if you opt out of marketing messages, we may still contact you regarding active projects, estimates, contracts, payments, scheduling, or other business-related matters.

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, online transmission, email, messaging platform, or digital storage system is 100% secure.

Premium Carpentry is not responsible for unauthorized access, hacking, platform failures, third-party misuse, or security issues outside of our reasonable control, including issues caused by Meta, social media platforms, hosting providers, email providers, or other third-party services.

We may keep personal information for as long as reasonably necessary to:

• Respond to inquiries 
• Provide services 
• Maintain business records 
• Manage estimates and projects 
• Resolve disputes 
• Improve marketing 
• Comply with legal, tax, accounting, or insurance requirements 
• Protect our business rights 

We may delete or anonymize information when it is no longer needed.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we have about you 
• Request correction of inaccurate information 
• Request deletion of certain personal information 
• Opt out of certain marketing communications 
• Ask how we use or share your information 
• Appeal a denied privacy request, if applicable by law 

Texas has a privacy law called the Texas Data Privacy and Security Act, effective July 1, 2024, which gives Texas residents certain rights over personal data and applies to covered businesses that collect or process personal data. 

To make a privacy request, contact us using the information below.

Our services are intended for adults, builders, general contractors, property owners, designers, businesses, and homeowners. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child, we may delete it.

Our website, ads, or social media pages may link to third-party websites or platforms, including Facebook, Instagram, Messenger, Google, YouTube, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. You should review their privacy policies before submitting information.

Premium Carpentry makes reasonable efforts to operate its website and advertising in a professional and lawful manner. However, third-party advertising platforms, including Meta, may change their rules, systems, approval standards, privacy requirements, tracking tools, or advertising policies at any time.

We do not guarantee that any advertisement, tracking tool, campaign, audience, or lead form will be approved, accepted, delivered, or remain compliant with Meta or any other platform’s current or future policies.

Each platform is responsible for its own policies, systems, data processing, and enforcement decisions.

To the fullest extent allowed by law, Premium Carpentry is not liable for damages, losses, claims, penalties, data misuse, advertising restrictions, account limitations, tracking errors, lead delivery issues, or privacy issues caused by third-party platforms, including but not limited to Meta, Facebook, Instagram, Messenger, Google, website plugins, hosting providers, analytics providers, or advertising tools.

This does not limit any rights you may have under applicable law.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

Your continued use of our website or communication with us after changes are posted means you accept the updated Privacy Policy.

For privacy questions, requests, or concerns, contact us at:

Premium Carpentry
Email: contact@thepremiumcarpentry.com
Location: Dallas-Fort Worth, Texas